Covid-19 Outbreak Update | 10 FEBRUARY 2021

Crystal Springs continues to strive towards providing a safe and enjoyable holiday environment for all our guests.

Strict health and safety protocols remain in effect, as per amendments to the Regulations issued in terms of section 27(2) of the Disaster Management Act, 2002(Government Gazette as on 01 February 2021) applicable to adjusted Alert Level 3. With this in mind, we advise all guests to be in touch with the Resort Team directly for assistance with any specific regulation clarification, as these regulations may impact facility operating hours or excursions. We ask that each individual adhere to social-distancing, sanitises their hands regularly and dons a mask (which covers the nose and mouth), while making use of public spaces. For further information, kindly refer to the Crystal Springs Lodge Blog.

Notice Archive


Kindly take note of the below update with regards to the latest State of the Nation Address by President Cyril Ramaphosa:

Crystal Springs Mountain Lodge will continue normal operations with strictly enforced protocols and procedures, as per amendments to the Regulations issued in terms of section 27(2) of the Disaster Management Act, 2002 (Government Gazette as on 11 January 2021) applicable to adjusted Alert Level 3. We kindly ask guests to maintain social-distancing parameters, to sanitise hands regularly and to wear a mask (which covers the nose and mouth) when making use of public spaces. Please note that the Bar will be closed until further notice and the sale or consumption of alcohol in public spaces is prohibited. Furthermore, to abide by the new curfew, put into effect from midnight on the 28th of December 2020, the Restaurant and all other public spaces and facilities on the property will be closed at 20:00 each night. For more information kindly visit the Crystal Springs Blog.

The Crystal Springs Team remains dedicated to providing you, our valued guests, with the best possible holiday experience while upholding the highest standards of cleanliness and sanitation. We thank you for your on-going support throughout these trying times as we all work together to flatten the curve.


The Crystal Springs Team is overjoyed by the welcomed news that South Africa will allow travel into and out of the country for business, leisure and other travel with effect from 1 October 2020. We cannot wait to welcome back our international guests from selected countries based on the government’s latest scientific data. We are excited, together with our international guests, to once again enjoy the beauty of Crystal Springs in safety and confidence.

Kindly take note that the move to alert level 1 will mean further easing of restrictions; however, health protocols, such as washing or sanitising of hands, social distancing and mask-wearing, will remain in effect. Further, take note that international travel will be subject to various containment and mitigation measures as per amendments to the Regulations issued in terms of section 27(2) of the Disaster Management Act, 2002 applicable to Alert Level 1 (“Government Gazette”).

Crystal Springs’ own implemented and government’s enforced safety measures will remain in place to ensure our Lodge will continue to be a safe holiday environment for all our guests.

The Crystal Springs Team is elated to announce, that as per the relaxed regulations as per amendments to the Regulations issued in terms of section 27(2) of the Disaster Management Act, 2002 applicable to Alert Level 2 (“Regulations”): Inter-Provincial Leisure Travel is permitted!

Kindly take note that Crystal Springs Mountain Lodge, in-line with government-enforced regulations, as well as our own policies and procedures, has implemented a range of regulations to ensure a safe holiday environment for our guests. These new regulations include social-distancing, sanitisation and monitoring protocols for the coronavirus. In addition to these procedures, select activities and facilities will remain closed and/or restricted in occupancy.

For more information with regards to available activities and facilities, or our new protocols, kindly be in touch with the Lodge directly:

With the increase in COVID-19 cases in South Africa and the recent surge within Gauteng, the government has issued more stringent regulations in terms of amendments to the regulations issued in terms of section 27(2) of the Disaster Management Act, 2002 applicable to Alert Level 3 (“Regulations”).

For this reason, Crystal Springs is open for leisure travellers who reside in the Mpumalanga province. As we work to prepare Crystal Springs Mountain Lodge for your imminent arrival, rest assured that our dedicated team will comply with government’s industry-specific stringent controls and measures, as well as our own health and safety protocols to provide you with a safe holiday environment. Further updates will be provided with regards to inter-provincial travel as soon as information is supplied by the Department of Tourism.

Crystal Springs Mountain Lodge is elated to announce, that as per the latest Government Gazette, intra-provincial leisure travel has been approved.

Kindly be advised that due to this most recent presidential address and the new regulations to be enforced, that leisure travel is not permitted under level 3 regulations. Please understand that in the best interest and safety of our guests, as well as our staff, and to ensure we abide by the South African lockdown laws, we have had no choice but to suspend the occupation of Crystal Springs Mountain Lodge for intra-provincial leisure travel purposes. We have also been advised that government may look to re-engage with the tourism industry about the possibility of opening accommodation facilities again for intra-provincial leisure purposes. We hope and trust that this will happen within the next month. We thank you for your ongoing support and will provide an update as soon as further information becomes available.

As announced in the South African presidential address on the eve of the 17th of June 2020, President Cyril Ramaphosa stated that the further easing of restrictions on certain economic activities, such as accredited and licensed accommodation, will soon come into effect. While we eagerly await the specific and stringent safety requirements and protocols necessary, as well as the permitted date for continued operations, know that Crystal Springs is ecstatic and cannot wait to receive shareholders and guests.

The Crystal Springs Team’s focus, in the coming days, lies in preparing your preferred Resort for your imminent arrival. Rest assured, the new requirements and protocols will soon be enforced and continually adhered to, alongside our own health and safety measures to ensure that you and your family may enjoy a relaxing holiday once more. We thank you for your patience and look forward to making the announcement for our reopening soonest.

Last night, on the 24th of May 2020, President Cyril Ramaphosa addressed the nation with plans to slowly reopen the economy by phasing into level 3 of the 5 level risk-adjusted strategy from the 01st of June 2020. While this is a step in the right direction to return to normal operations, kindly note that, as part of the tourism and hospitality sector, Crystal Springs Mountain Lodge will remain closed to the public. South African Tourism Minister, Nkhensani Kubayi-Ngubane, has informed the sector that lodging and accommodation must remain closed, under government regulation, until the phasing in of level 1.

The Crystal Springs team believes that self-catering Resorts are perfect for social-distancing-friendly holidays. Families can prepare their meals and enjoy each other’s company in the comfort of their own space and accommodation. While the Crystal Springs team stands with other key tourism industry properties to allow self-catering holidays to reopen, we remain committed to providing a safe and secure environment for shareholders and guests to return to and will continue to monitor the on-going communications to reopen the tourism sector sooner. As addressed in his speech, the President mentioned the collective proposals being considered, which have been put forth by the tourism sector to prepare and reopen the industry. While we do not yet know when this will be, our hope remains that we will be able to welcome you to the Lodge soonest.

 We thank you for your support and patience as we navigate these trying times.

In accordance with the presidential address on the 23rd of April 2020, Crystal Springs will be adhering to the nationwide lockdown and will remain closed to the public, until it is deemed safe and appropriate to return to normal operations. As per the 5-level-risk-adjusted strategy imposed by the South African government, the tourism industry, as informed by Minister Nkhensani Kubayi-Ngubane, will only be allowed to reopen at Level 1. This will mean that the Lodge will, at this stage, be allowed to welcome check-ins after the lockdown has been lifted.

Crystal Springs is working diligently in this time to prepare the Resort for reopening, implementing viable management solutions for the safety of all our guests. We humbly ask for your patience in regards to service levels as we navigate this challenging time together.

In line with the Presidential address on 09 April 2020, we will strictly be adhering to the enforcement of the lockdown. Government has ordered South Africans to stay at home except for essential purposes and has ordered all non-essential services to suspend operations until further notice.

Kindly take note that in compliance with government regulations, the resort will be on lockdown until the 27th of April 2020. This will mean that the resort will only allow check-ins after the lockdown period.

Also, please be advised that, in line with official COVID-19 advisories and the legislated lock down, our VRS Head Office and all associated and satellite offices will be closed during the lockdown period.

Our usual online options remain available. Please be advised that we do have contingency plans in place to enable us to continue working remotely, on a skeleton staff basis, to provide for urgent and essential services ongoing.

Thank you kindly for your ongoing support and understanding in this regard.

Please be aware that Government Regulations surrounding the South African lockdown and COVID-19 are continuously being amended and updated. As such, we remain committed to providing you with relevant communications which are accurate and reflect the latest updates at the time of publishing. These regulations are subject to change and may need to be reviewed on occasion. We thank you for your understanding.