Covid-19 Outbreak Update | 25 May 2020

Last night, on the 24th of May 2020, President Cyril Ramaphosa addressed the nation with plans to slowly reopen the economy by phasing into level 3 of the 5 level risk-adjusted strategy from the 01st of June 2020. While this is a step in the right direction to return to normal operations, kindly note that, as part of the tourism and hospitality sector, Crystal Springs Mountain Lodge will remain closed to the public. South African Tourism Minister, Nkhensani Kubayi-Ngubane, has informed the sector that lodging and accommodation must remain closed, under government regulation, until the phasing in of level 1.

The Crystal Springs team believes that self-catering Resorts are perfect for social-distancing-friendly holidays. Families can prepare their meals and enjoy each other’s company in the comfort of their own space and accommodation. While the Crystal Springs team stands with other key tourism industry properties to allow self-catering holidays to reopen, we remain committed to providing a safe and secure environment for shareholders and guests to return to and will continue to monitor the on-going communications to reopen the tourism sector sooner. As addressed in his speech, the President mentioned the collective proposals being considered, which have been put forth by the tourism sector to prepare and reopen the industry. While we do not yet know when this will be, our hope remains that we will be able to welcome you to the Lodge soonest.

 We thank you for your support and patience as we navigate these trying times.

Notice Archive

In accordance with the presidential address on the 23rd of April 2020, Crystal Springs will be adhering to the nationwide lockdown and will remain closed to the public, until it is deemed safe and appropriate to return to normal operations. As per the 5-level-risk-adjusted strategy imposed by the South African government, the tourism industry, as informed by Minister Nkhensani Kubayi-Ngubane, will only be allowed to reopen at Level 1. This will mean that the Lodge will, at this stage, be allowed to welcome check-ins after the lockdown has been lifted.

Crystal Springs is working diligently in this time to prepare the Resort for reopening, implementing viable management solutions for the safety of all our guests. We humbly ask for your patience in regards to service levels as we navigate this challenging time together.

In line with the Presidential address on 09 April 2020, we will strictly be adhering to the enforcement of the lockdown. Government has ordered South Africans to stay at home except for essential purposes and has ordered all non-essential services to suspend operations until further notice.

Kindly take note that in compliance with government regulations, the resort will be on lockdown until the 27th of April 2020. This will mean that the resort will only allow check-ins after the lockdown period.

Also, please be advised that, in line with official COVID-19 advisories and the legislated lock down, our VRS Head Office and all associated and satellite offices will be closed during the lockdown period.

Our usual online options remain available. Please be advised that we do have contingency plans in place to enable us to continue working remotely, on a skeleton staff basis, to provide for urgent and essential services ongoing.

Thank you kindly for your ongoing support and understanding in this regard.