All you need to know about Leisure Travel

CS Main

Crystal Springs Mountain Lodge is a picturesque Nature Reserve, situated within 2 400 hectares of pristine Mpumalanga countryside. Step off the beaten track and into the mountainous forest area that Crystal Springs is famous for. Breathe in the fresh air; experience nature at its finest. Allow your senses to come alive and your soul to be revitalised. Secure a holiday and set off on your next adventure to Crystal Springs!

Health and safety remains a top priority

Providing a safe holiday environment for you, your family and loved ones to enjoy; is our number one priority. To ensure that our own health and safety protocols are met, as well as those enforced by government, kindly take note of the following:

  • Guests are required to complete up-to-date and accurate documentation with regards to their health and travel history prior to their arrival.
  • All guests will be subject to temperature screening at the main entrance. Should the occupant of a vehicle read a temperature of 37.8°C or higher, the vehicle will not be permitted to enter the premises.
  • In terms of the current regulations, all guests are requested to wear a mask in public areas at all times.
  • Sanitisation stations and sufficient hand washing facilities have been made available for use throughout the Lodge. We kindly request that guests make use of these facilities ongoing, during their stay and – as far as possible – refrain from touching surfaces in public areas.
  • To adhere to HygienicHospitality protocols, all chalets are sanitised and sealed before guests arrival; decorative pieces and some soft furnishings may have been removed from the units and housekeeping interactions will be kept to a minimum.
  • Select facilities and activities may be restricted or operate at a limited capacity, as is permissible under government regulations. Please be in touch with the Lodge directly for further clarification.

 

IMPORTANT INFORMATION

  • The following Facilities are closed: Hot Tubs, Steam Room and the Indoor Pool. Please be in touch with the Lodge directly for further clarification.
  • The wood placed in Chalet is complimentary for the full duration of your stay.
  • When extra wood is needed, it can be purchase from the Shop during operating hours.
  • Please check your inventory on the day of departure and hand it in at Reception before 10h00.
  • If you want your Chalet to be serviced, please arrange it with Reception during operation hours. Units will be serviced, during the week on Wednesdays. If extra service is needed, please inform Reception.
  • No WiFi available.
  • Please take note that the Restaurant is currently open for takeaways only and sit-downs are not permitted.

 

Reception Hours:

  • Monday and Friday: 07h30 – 21h00
  • Tuesday to Wednesday: 07h30 – 17h00
  • Saturday and Sunday: 07h30 – 17h00

 

Restaurant Hours:

  • Friday: 15h00 – 21h00
  • Saturday: 08h00 – 21h00   
  • Sunday:   08h00 – 15h00                  
  • Monday: 15h00 – 21h00
  • Tuesday – Thursday: 10h00 – 18h00

(Takeaways only – orders can be placed at the Bar)

 

Shop Hours:

  • Monday: 12h00 – 19h00
  • Tuesday – Thursday: 08h00 – 17h00
  • Friday: 11h00 – 12h00 / 17h00 – 19h00
  • Saturday: 08h00 – 19h00
  • Sunday: 08h00 – 17h00

 

Game Drive Hours:

  • Saturday and Wednesday: 08h00 – 10h30

 

Spa Hours:

  • Monday – Sunday: 08h00 – 18h00

(Please make your booking and payment at Reception during office hours.)

 

Emergency numbers for your convenience should you need it:

Duty Manager

083 300 9300

Reception

013 768 5000

Medical Centre Lydenburg

013 235 2205

Lydenburg Hospital

013 235 2233

Medicare Pharmacy Lydenburg

013 235 3351

Van Heerden Pharmacy Sabie

013 764 1268

COVID-19 National Crisis Helpline  

0861 322 322

Rob Ferreira Hospital Nelspruit            

013 741 6282

 

These, and other, protocols and procedures have been implemented across the Lodge. Rest assured that our dedicated team will comply with government’s industry-specific stringent controls and measures, as well as our own health and safety protocols, to provide you with a safe holiday environment.

Please be in touch with our Reservations Team directly for further clarification or to make a reservation: reservations@crystalsprings.co.za or 013 768 5000. Keep up-to-date with new developments regarding the nationwide lockdown and five-level, risk-adjusted strategy here.

Disclaimer: Please be aware that Government Regulations surrounding the South African lockdown and COVID-19 are continuously being amended and updated. As such, we remain committed to providing you with relevant communications which are accurate and reflect the latest updates at the time of publishing. These regulations are subject to change and may need to be reviewed on occasion. We thank you for your understanding.